Refund policy

RETURN, REFUND, AND REPLACEMENT POLICY

All sales made by THE BOYS APPAREL are final. We do not accept returns and do not provide refunds.

Many of our products are manufactured or customized according to the customer’s approved specifications. Customers are responsible for checking and approving all designs, artwork, spelling, sizes, colors, materials, quantities, logo placements, and other order details before production begins.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, has a manufacturing defect, or is materially different from the confirmed order, we will provide a replacement only. No cash or payment refund will be issued.

You must contact us within 3 days of receiving your order and provide:

• Your order number
• A clear explanation of the problem
• Clear photos or videos of the affected item
• Photos of the packaging and shipping label

Please do not wear, wash, alter, repair, or dispose of the affected item before we review your claim.

A replacement claim will not be approved for:

• Designs, sizes, colors, materials, or details previously approved by the customer
• Incorrect information or measurements supplied by the customer
• Minor color differences caused by screens, lighting, materials, or production batches
• Reasonable manufacturing or measurement tolerances
• Normal wear and tear
• Damage caused after delivery
• Misuse, incorrect washing, alteration, or improper care

Approved replacements will be limited to the affected items and will be produced according to the originally confirmed specifications.

We may request additional evidence or require the affected item to be returned before approving a replacement.

CONTACT US

Email: anxiousindustry@gmail.com
Phone: +92 304 8818810